Frequently Asked Questions
Everything you need to know about your OUTWAY gear and orders.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for athletic gear?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund.
How do I find the right size for my sports apparel?
Each product page features a detailed 'Size Guide' button. We recommend measuring your chest, waist, and hips to compare against our specific garment dimensions for the perfect fit.
Are OUTWAY products covered by a warranty?
Yes, all our performance gear comes with a 1-year limited warranty against manufacturing defects. If your gear fails due to a production error, we will replace it free of charge.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my high-performance fabrics?
To maintain technical properties, we recommend machine washing cold with like colors and hanging to dry. Avoid fabric softeners and bleach, as these can break down moisture-wicking fibers.